Processing Time

Because every item is personalized, please allow 3-7 business days for your order to be processed before it ships. Processing times may vary depending on order volume, product type, and time of year, including holidays and peak seasons.

Shipping Method and Time

At checkout, you'll choose your preferred shipping carrier and service level. Delivery time depends on the option selected and may vary by destination. Estimated delivery windows will be provided during checkout.

Shipping Costs

Shipping costs are calculated at checkout based on your order, destination, and selected shipping method.

Domestic Shipping Only

We currently ship within the United States only.

Rush Orders

Need your order sooner? Rush processing may be available for select items or occasions for an additional fee. Contact us at 082 before placing your order to check availability, timing, and pricing.

Order Changes and Cancellations

Once an order is placed, we're unable to change the shipping address or cancel the order.

Lost, Delayed, or Undelivered Packages

Once a package leaves our hands, it's in the carrier's care, and we're unable to issue refunds for carrier delays. If your order is marked “delivered” but you haven't received it, we're unable to take responsibility for that as well; please file a claim directly with the carrier or visit missingmail.usps.com for USPS shipments.

Because every item we ship is personalized, refused, unclaimed, or undeliverable packages cannot be refunded, as these items cannot be resold to another customer. If you'd still like the item after it's returned to us, a new order, including full payment, will be required.

Order Tracking

You will receive a tracking number via email once your order ships.