Return & Refund Policy

Because every item from Kansha & Co. is personalized specifically for you, all sales are final. We're unable to accept returns, exchanges, or cancellations once an order has entered production.

That said, we stand behind our work. If something arrives damaged, defective, or doesn't match what you ordered due to an error on our part, we want to make it right.

Damages, Defects, and Errors

Please carefully inspect your order as soon as it is received. If you notice any damage, defect, or personalization error caused by us, contact us within 10 days of delivery at shop@kanshagiftsco.com, and include photos of the item and your order number. Each order will be reviewed case by case to determine the best course of action to make things right.

Please Note: Because personalization is created based on the details you provide at checkout, we're unable to offer replacements or refunds for errors in spelling, names, dates, or other customization details submitted by the customer. We encourage you to double-check all personalization information carefully before completing your order.

Questions about an order? Reach out anytime at shop@kanshagiftsco.com. We're a small business, and we genuinely care about the quality of our products and our customers' satisfaction.